When you purchase the Digital Gift Card, you'll receive it right away via email. Inside the email, you'll find all the details on how to redeem the gift amount during checkout. If you want to share the gift with someone else, simply forward the email to them or print it out and hand it to them personally.
Frequently Asked Questions
If you can't find the answer you are looking for below, please email us!
Please email our team at [email protected] to check your Gift Card balance.
At checkout, click “Enter a Gift Card or discount code,” type your Gift Card code into the empty field and select “Apply.”
Our fabrics go through an extra pre-shrinking process to provide you with a top-quality product that will not shrink more than 1% compared to the typical 5% industry standard.
To care for your Egyptian cotton bedding, machine wash it with a mild detergent on a gentle cycle using cold water. Avoid using bleach or harsh chemicals. Make sure not to overload the washing machine to prevent damage. If needed, iron the bedding on a low heat setting for a crisp look. Store it in a cool, dry place away from direct sunlight. Following these simple steps will help maintain the softness, durability, and luxurious feel of your Egyptian cotton bedding. Sleep well!
Our sets provide savings vs buying separately. Each set comes in either our Dream Sateen or our Cloud Percale fabric. More details of the sets below, (Basics Set: Fitted Sheet - Pillowcases) - (Essentials Set: Fitted Sheet - Flat Sheet - Pillowcases) - (Original Set: Duvet Cover - Fitted Sheet - Pillowcases) - (Signature Set: Fitted Sheet - Flat Sheet - Duvet Cover - Pillowcases)
Both percale and sateen are made using the finest long-staple Egyptian cotton – the difference is a result of how they’re woven. Sateen has a luxurious, silky feel with a subtle sheen, while percale has a crisper, cooler feel with a matte finish. If you enjoy a smoother and more lustrous fabric with a cozy feel, sateen might be the way to go. If you prefer a crisper, cooler, and more breathable fabric, percale could be the better choice.
If you're a hot sleeper, percale is generally the better choice. It's lightweight, breathable, and promotes good airflow, helping you stay cool at night. Sateen, although smooth and luxurious, can be heavier and less breathable, potentially making you feel warmer. Give percale a try if you're looking for a cooler sleep experience!
A compact yarn is a higher quality yarn that is smoother and finer than the alternative. Fabrics woven from these yarns often feel finer and smoother than you would expect based on their thread count alone.
The best Egyptian cotton sheets are made from long-staple Egyptian cotton single-ply yarns. So it's not thread count but the quality of the yarn that ultimately gives you a long-lasting and smooth fabric you're looking for.
Authentic Giza Egyptian cotton has much stronger and longer fibers than traditional cotton. Longer fibers means fewer connection points, which in turn means fewer points of breakage. In addition, the fibers are inherently stronger. This doubles down to make real Egyptian cotton bedding, one that doesn't cut corners, much more durable and long lasting.
Yes, all our pillowcases have an envelope closure at the end so that the pillow is secured in place for a nice clean look.
Absolutely! Our fitted sheets are designed with deep pockets making them perfect for mattresses up to 16 inches deep. So you can rest assured that our sheets will provide a snug and secure fit for your mattress.
Yes, our duvet covers come with four internal ties, one in each corner to hold your comforter in place.
We don't rely on silicon, formaldehyde, or any harmful chemicals to artificially soften our fabrics. Our philosophy is all about providing you with an authentic experience and that starts with responsible manufacturing practices. As you continue to use and wash your Egyptian cotton sheets, you'll notice a natural softening that happens over time.
Yes, we absolutely offer individual Sheets and pairs of Pillowcases! You can find these items on each Collection page, by using the search bar or navigating through the website menu.
The most common mistake that people make when purchasing bedding is assuming that thread count is the ultimate indicator of quality. Instead, it is essential to focus on the quality of the threads themselves. To ensure the highest quality, we invest in the finest materials, weaving with care, and avoid using harsh chemicals during the finishing process. By prioritizing thread quality over thread count, we can ensure that your bedding is not only comfortable but also durable and sustainable in the long run.
We accept returns regardless of the items condition, and you have a generous 365-day window from the date of purchase to do so! We never want anyone to be left with a product they're not completely thrilled about so we're more than happy to assist you with the return process even if you've washed or tested an item and find that it's not quite what you were looking for. Please keep in mind that if your items have been washed, they will be donated to one of our donation centres.
We want you to be completely satisfied with your purchase. If, for any reason, you're not happy with your order, we're here to help. You can return items purchased from our website within 365 days of your purchase, and we'll gladly assist you. Returning your items is hassle-free. We cover all shipping fees for domestic returns, so you don't have to worry about any additional costs. You have the option to receive a refund to your original method of payment or choose store credit, whichever works best for you. If your items have been washed, they will be donated to one of our donation centres.
If you do not have a printer at home, no worries! Once you initiate a return, you will have the option to print your label or scan a QR code to retrieve a label. All you have to do is pack up your item(s) and show the QR code at a drop-off location. Fedex, Walgreens, or another location with FedEx services will print the label for you and ship your return back to us! Find a nearby drop-off location here. If you have any questions, please feel free to contact us via [email protected]
Within the span of 365 days from your purchase, you can easily return any item for a full refund, with the exception of Last Call items as they are considered final sale. However, rest assured that our warranty covers defective items, even on Last Call items, so you can receive replacements or refunds. After the 365-day mark, we're unable to replace or refund items.
We want to make the return process as hassle-free as possible for you. Simply start a return on our returns platform, and we'll provide you with a pre-paid shipping label so you won't have to worry about any shipping costs at all!
No, orders will ship and process once placed. We will be unable to make changes or delay orders.
Don’t worry! We send all billing info via email, so an incorrect billing address won't impact your order at all. As long as the payment goes through, you're all good. You should be able to go into your account and update your default billing address for your next order.
At this time, we are not able to cancel your order once the order has been placed. If you no longer want the items you purchased, please feel free to initiate a return. Once your order starts shipping, you can start the return process, All domestic returns are completely covered, and your refund will be issued to your original form of payment.
Sale items are while supplies last. Once the item is back in stock the sale discount will not apply.
Our payment provider only allows us to capture funds within seven days of you placing your order – otherwise, we have to cancel your order, re-enter it and contact you for your credit card information again. We’d prefer to charge you at the time of shipment, but we do so when you place your order to prevent future inconvenience.
You can track your shipment's progress using your order number and email.
Several states have passed legislation to charge taxes on online orders entering their state. This is determined and applied by each individual state. You may see the taxes on your online purchases listed as State Tax, County Tax, City/Municipal Tax, or Special Tax. These taxes are specific to your shipping address and are imposed by your state and local governments. We do understand there is some confusion over these charges, and we want to assure you, we would never impose any unnecessary fees. We strive to provide the best possible experience for our customers; however, we have no control over these taxes.
If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed. We also cannot remove items from an existing order. Instead, please return any unwanted items once you receive your order.
We offer a variety of payment methods to make your shopping experience smooth and hassle-free! You can choose to pay using major credit cards like Visa, Mastercard, and American Express and we also accept payments through PayPal. Additionally, we offer the option to pay with Affirm, which allows you to split your purchase into manageable monthly installments.
It's best to reach out to our Customer Care team within 30 minutes of placing your order during normal business hours. They'll assist you in updating the address if your order hasn't been shipped yet. However, if your order has already been shipped, we recommend making changes directly through the carrier. If you have any questions or are unable to make these changes through the carrier, please don't hesitate to contact us at [email protected]. We're here to assist you every step of the way!
We offer free shipping on orders over $60. All orders ship via Ground shipping and usually arrive in 2 to 5 days. We offer faster shipping that arrives within 2 days. We charge $20 for 2-day delivery.
We ship within the U.S.A., including Alaska and Hawaii.
You can track your shipment's progress using your order number and email.
UPS SHIPPING If your order is shipped through UPS, you can create an account with UPS My Choice! UPS My Choice will give you the opportunity to control the following actions. - Reroute or reschedule package deliveries - Get estimated and confirmed delivery windows - Track and manage multiple packages at once - Receive real-time delivery alerts - Leave driver instructions - Plan deliveries around your schedule - Route packages to a UPS Access Point™ location for convenient pickup Please note, some fees may be applied based on the service you request through UPS. FEDEX SHIPPING If your order is shipped through FedEx, you can create an account with FedEx Delivery Manager! Delivery Manager will give you the opportunity to control the following actions. - Redirect deliveries to nearby FedEx Offices, Walgreens, select Dollar Generals, and grocery store locations. - Give specific delivery instructions to your driver. - Hold deliveries and keep them safe for up to 14 days. - Add a signature requirement and e-sign for packages. - Schedule a specific delivery time. - Deliver package to another residential location. - Deliver package on another day. Please note, some fees may be applied based on the service you request through FedEx.
We offer faster shipping estimated to arrive in 2 days, for a fee of $20. Shipping timelines will be communicated with the ship method at checkout. Orders must be placed by 2:30 pm EST to ship within the same day. Once you've placed your order, we are unable to expedite. Please note there may be carrier and weather delays that can affect arrival times.
No, we are unable to support shipping to APO/DPO/FPO.